Advanced AI and Data-Driven App for Countless Gains for Zendesk and Salesforce
With years of experience in the CX industry, we understand your challenges. We recognize the ongoing struggle to deliver accurate and prompt resolutions, optimize ticket handling times, and manage agent productivity, all while battling to control costs and strive for consistent quality in CX delivery. TopCX is designed to liberate you from these daily obstacles, enhancing agent productivity and empowering you to provide exceptional AI-driven, value-based customer experiences.
AI-Powered Assist
TopX
Powered by AI and data-driven insights from historical ticket data, TopX suggests the top 3 most likely resolutions to customer queries, significantly reducing response and handling times.
BotX
Empowers agents to query internal knowledge bases, including Word/PDF/text documents, internal or external websites, and the Zendesk Help Center, enabling them to respond to customers with efficiency and accuracy.
SearchX
Provides advanced AI vector search capabilities with precision filtering and customizable parameters, allowing agents to quickly retrieve specific cases and tickets.
EmailX
Automates the email drafting process for customer support agents, saving time and ensuring accurate, relevant communications.
AI Intuitive Intelligence
XQA
Automatically scans every ticket against 15 agent KPIs in categories such as language proficiency, interaction quality, and support skills. Provides actionable insights to agents on these KPIs, enhancing their support abilities and improving the overall customer experience
XAnalytics
XAnalytics combines the power of AI and deep-data analytics to create real-time, intuitive KPI dashboards that evaluate performance across every possible dimension.
XSurvey
Captures and analyzes customer feedback after each ticket closure to guide improvement strategies and drive actionable enhancements.
TopCX Amplifies Your Gains Without Breaking The Bank
- Reduced Average Handling Time (AHT)
- Increased Agent Productivity
- Optimized Agent Workloads
- Reduced Operational Costs
- Increasing First Call Resolution (FCR) Rates
- Reduced Customer Wait Times
- Higher Customer Satisfaction
- Easily Scalable Operations
- 24/7 Support Availability
- Top-tier Service Delivery
- Adherence to SLAs
- Consistent and High-Quality Support
Testimonials
TopCX has transformed our customer service operations and has significantly reduced our response times, and our customers are happier than ever. We’ve seen a 30% increase in customer satisfaction since implementing TopCX!
Thanks to TopCX, our agents are now more efficient and productive. The intuitive analytics provided by their Analytics platform has helped us track performance in real-time and make data-driven improvements. We’ve never had such clear insights into our operations.
The AI-driven capabilities of TopCX have been a game-changer for our team. From fast personalized interactions and precise searches, our agents are handling more cases and providing a higher quality of service. It’s like having a supercharged support team at our fingertips!
We’ve streamlined our email communication, which ensures every response is professional and accurate. Our clients have noticed the difference, and we’ve seen a 25% reduction in customer complaints. This platform is truly revolutionary.
TopCX has given us unprecedented insights into our customer feedback. The real-time analytics have allowed us to act quickly on customer concerns and enhance our overall service experience. Our engagement rates have improved, and we’re seeing a lot more satisfied customers.
We’ve tried other customer service tools before, but nothing compares to the power and flexibility of TopCX. The AI capabilities, especially with TopX and BotX, allow us to resolve customer issues faster and more effectively. We’re able to deliver consistent, high-quality support across all channels.